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Jenn-Air

How to troubleshoot the ice maker

Is the ice maker turned on? 

Verify that the ice maker is turned on. If the water supply is not connected to water supply line turn the ice maker off.  

If the Ice Maker remains on, and not connected to water supply the following could potentially happen:

  •  Ice Maker will continue to try to make ice causing a  buzzing sound 
  • Cause the refrigerator section to be too cold
  • Food in crisper drawers to freeze

Is the ice maker jammed?

Make sure that ice is not jammed in the ejector arm of the ice maker. Remove jammed ice from the ejector arm using only a plastic utensil so the ice maker is not damaged. The ice may jam due to not purging air from the water line. The thermostat senses a lower temperature and starts an ice harvest.

Because the ice may not be completely frozen yet, when the harvest fingers try to harvest the ice cubes, the fingers bring up icy water that attaches to the stripper. This icy water can then freeze on the stripper during the next cycle causing an ice bridge. This ice bridge will cause the harvest fingers to jam.

Does your water filter need to be replaced?

A clogged or incorrectly installed water filter will reduce the water flow to the ice maker and could cause thin, low or no ice production. 

CLICK HERE for additional information on checking the water filter

To purchase water filters, visit EveryDropWater.com. Their filter selection tool will help you identify the right filter for your refrigerator or icemaker.

Was the water system flushed after filter installation or replacement?

Flushing the system is needed every time the filter is changed or once the refrigerator is installed to the water supply line for the first time.  Air in the water system may cause dripping at the dispenser or small/hollow ice cubes. 

CLICK HERE for more information on how to flush the water system.

Check the water supply line

  • Make sure the water supply is properly connected to a cold water supply and the water shutoff valve is fully opened. 
  • Check to make sure there are no kinks in the water supply line. A kink in the line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.
  • Check to make sure the correct saddle valve is installed.  Having the incorrect saddle valve installed can lead to the issues like low water pressure.  It is not recommended to use a self piercing type or a 3/16" saddle valve, both of which clog easily.