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Jenn-Air

Why is Ice Stuck on the Cutting Grid

Is there ice stuck on the cutting grid?

If there is ice stuck between the evaporator plate and the cutting grid try the following: 

  • Ensure the Ice Maker is leveled properly
  • Check to make sure the grid harness is completely plugged in
  • Run a clean cycle.  Mineral build up could be causing the ice to get stuck.

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What do you need to clean the ice maker? 

You will need to use one 16-ounce (473 mL) bottle of approved ice maker cleaner.  We recommend using the Affresh® Ice Machine Cleaner part number 4396808.

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