Prolonged arcing can damage the oven and/or the utensil.
If caught at once, arcing should not damage the oven. Remove the offending utensil or food from the oven and either substitute a microwave-safe utensil or cook the food by other methods.
Sparking during broiling or grilling (some models)
This is normal and occurs as fat burns off from past cooking. Sparking will stop once fat is completely burned off.
Are the utensils microwave safe?
Metal cookware and bakeware, gold, silver, pewter, non-approved meat thermometers, skewers, twist ties, foil liners such as sandwich wrappers, staples, and objects with gold or silver trim or a metallic glaze should not be used in the microwave oven.
Is the convection grid(some models) touching the inside cavity walls, ceiling, or floor?
To avoid damage to the microwave oven, do not allow the grid to touch the inside cavity walls, ceiling, or floor.
- Two-level cooking is not recommended.
- For best results, do not place popcorn bags on the grid.
- Do not attempt to use any other grid in this oven.
Is the crisping pan(some models) touching the inside cavity walls, ceiling, or floor?
To avoid damage to the microwave oven, do not allow the crisping pan to touch the inside cavity walls, ceiling, or floor.
Use the turntable as a support for the crisper pan. Do not place the crisper pan on the convection rack or the baking tray(some models).
- To avoid damage to the microwave oven, do not use another metal object with the crisper pan.
Is the baking tray(some models) in the microwave?
- Baking tray can only be used with convection cooking and broiling(on some models).
- To avoid damage to the microwave oven, do not use baking tray in combination with microwave cooking.
Were vegetables being cooked in the microwave?
When cooking certain vegetables with high mineral content in a microwave, an arcing effect may occur in or on the food itself.
CLICK HERE for more information cooking certain vegetables in the microwave.
Was metal or aluminum foil used in the microwave?
Aluminum foil and some metal can be used in the microwave oven. If not used properly, arcing can occur and cause damage to the microwave oven.
CLICK HERE for more information on using metal or aluminum foil.
Is there soil buildup in the microwave oven cavity?
Soil build-up on cavity walls, microwave cover, cooking rack supports and area where the door touches the frame can cause arcing.
Refer to the Use & Care manual for complete details on cleaning the microwave.
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.