DOOR or OPEN/CLOSE DOOR in Display:
If a message about the door appears in the display, the door has been closed for 5 minutes or more without the microwave oven being started.
- This occurs to avoid unintended starting of the microwave oven.
- Open and close the door, then start the cycle.
Is the door fully closed?
- Remove all packing material from the Microwave.
- Be sure no packing material is blocking the door lock system.
- Close the door firmly.
- Check that the cooking rack (if equipped) is not out of position and not allowing the door to close.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.