Why is it important to ensure the doors are sealing correctly?
A refrigerator that is not sealing properly may lead to the following:
- Frost build-up
- Temperature fluctuation
- Door switch is unable to make contact correctly
Are food packages or beverage bottles blocking the door?
Rearrange containers so that they fit more tightly and take up less space.
Do the door gasket(s) seem dirty or sticky?
The gasket(s) needs to be cleaned regularly in order for the doors to open and close properly. Dirt and other particles can build up on the gasket surface and can cause resistance. Check the door gasket(s) regularly to ensure it is clean and free of food particles.
CLICK HERE for information on how to clean the door gasket.
Is the refrigerator level?
It is important to ensure the refrigerator is level before aligning the doors. A properly leveled refrigerator will help with overall proper operation of the refrigerator. Please refer to your Use and Care Guide or Installation Instructions for specific leveling information for your refrigerator.
Tips for leveling the refrigerator:
- Use a level to make sure the refrigerator is level from side to side and front to back.
- Check to make sure the floor under the refrigerator is also level, if the floor is not level shims may need to be used.
CLICK HERE to watch a video on how to level the refrigerator - French Door
CLICK HERE to watch a video on how to adjust the doors - Side by Side Refrigerators
Are the doors adjusted properly?
Once the refrigerator is properly level, front to back and side to side, the doors can be adjusted. Instructions on adjusting the doors on your refrigerator can be found in the Use and Care Guide or Installation Instructions. Doors that are properly aligned will help the doors properly seal and close.
CLICK HERE to watch a video on how to adjust the doors - Side by Side Refrigerator
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.