Do you have the correct water pressure?
Thin or hollow ice cubes are likely due to low water pressure.
CLICK HERE for more information on getting the correct water pressure.
Are you using a reverse-osmosis system?
Connecting a refrigerator to a reverse-osmosis system could also lower the water pressure to the refrigerator, which will result in thin ice cubes or low ice production.
CLICK HERE for more information on using a reverse-osmosis system.
If you still have questions regarding your water pressure, call a licenced, qualified plumber.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.