Was the water system flushed after filter installation or replacement?
Flushing the system is needed every time the filter is changed or once the refrigerator is installed to the water supply line for the first time. Air in the water system can cause several issues including low or no ice production.
CLICK HERE for more information on how to flush the water system.
CLICK HERE to watch a video on how to flush the water system.
Is the water filter installed correctly?
If the water filter is incorrectly installed it can reduce the water flow to the ice maker, which will cause thin ice cubes or low ice production.
CLICK HERE for additional information on how to install your water filter.
NOTE: If your water filter is located below the crisper drawer, make sure the water filter is locked into place and the arrows are aligned.
Is the water filter damaged?
- Remove the filter and inspect it for cracks or damage.
- If the filter is cracked or damaged, replace the filter with a new one.
Are the o-rings correctly installed on the filter?
- Be sure the O-rings are still in place.
- If the O-rings are damaged or missing, replace the filter.
Is your filter marked with Jenn-Air or EveryDropTM?
Filters with our Jenn-Air or EveryDropTM are Certified Genuine Parts. Please note that the use of of a Certified Genuine filter is recommended for maximum refrigerator performance.
To purchase water filters, visit EveryDropWater.com. Their filter selection tool will help you identify the right filter for your refrigerator or icemaker.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.