Is Cubed Ice selected?
Ensure "Cubed Ice" is selected on the dispenser controls.
Was Crushed Ice just being used?
Cubes are crushed before being dispensed, so when changing from crushed to cubed, a few ounces of crushed ice will be dispensed along with the first cubes.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.