Do you have the correct water pressure?
Hollow or thin ice cubes along with slow or no water dispensing is likely due to low water pressure.
CLICK HERE for more information on getting the correct water pressure.
Are you using a reverse-osmosis system?
Connecting a refrigerator to a reverse-osmosis system could also lower the water pressure to the refrigerator, which will result in thin ice cubes, low ice production or decreased amount of water being dispensed.
CLICK HERE for more information on using a reverse-osmosis system.
Is there a kink in the water supply line?
A kink in the water source line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.