Skip to main content
Jenn-Air

Not connecting to server

Possible Solutions

Have you set up your user account and registered your appliance on your smart phone app?JA_app_icon.jpg

  • No, I do not have the app - Download the Jenn-Air Connect application from the App Store™ or on Google Play™

More information may also be found at jennair.com/connect.

Have you verified the settings in the Jenn-Air Connect app for your appliance?

  • Verify the phone number, address, and appliance settings are correct.
  • Verifiy the SAID number.
  • Be sure you have the push notifications activated on your remote app. 
  • You should see this icon  JA_connect_icon.jpg.

Has there been interaction with the appliance after remote start was set?

  • If there has been interaction, such as opening the oven door, after enabling push notifications, remote capability will be lost.
  • Appliance will need to be reset to enable remote capability.

Do you have this display JA no connection to server icon.jpgor the message 'Connected to network, but not Jenn-Air Server' ?

Reset power to the product:

  • Power unit down by turning off the circuit breaker(s) for two (2) minutes.
  • Power unit up by turning on the circuit breaker(s).
  • Monitor the oven for two(2) minutes to ensure the message does not display again.
  • You should see this icon JA_connect_icon.jpg.
  • Verify oven operation.

 

Still need help?

In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.

  • Was this article helpful?