Has all packaging and shipping material been removed?
Ensure all protective material from Turntable and hub has been removed. Check to make sure the tape was also removed from the hub.
Is the Turntable properly in place and the Support Roller Assembly operating properly?
A thumping or rumbling sound may occur in the microwave oven if the turntable is not installed correctly or if the support roller assembly is not operating properly.
The turntable can rotate in either direction to help cook food more evenly. Do not operate the microwave oven without having the turntable in place.
CLICK HERE for more information on installing the microwave turntable.
Is the Turntable function turned off using the "Turntable" button on the control?
Turntable may be turned off (on some models) for manual cooking only. This is helpful when cooking with plates that are bigger than the turntable, or when cooking with plates that are side by side.
CLICK HERE for more information on how to turn the turntable function on/off.
Is the Turntable function turned off using the "Tools" function in the control?(select models)
- The Tools selection key allows you access hidden functions within the Electronic Oven Control.
- The Tools selection key allows you access hidden functions within the Electronic Oven Control. These hidden functions allow you to set the clock, change the oven temperature between Fahrenheit and Celsius, turn the audible signals and prompts on and off, adjust the oven calibration, turn the turntable On/Off, change language and turn on demo mode.
- The Sabbath Mode is also set using the Tools selection key.
Refer to the Use and Care Guide for detailed information.
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.