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Possible Solutions

Is the door fully closed?

Ensure the door latch is not blocked.  Below are some common items that may prevent the microwave from closing or opening:

  • Packing and/or shipping material
  • Dish or bakeware.  Ensure the dish is the correct size for the microwave, an oversized plate will prevent the door from closing. 
  • Check that the cooking rack (if equipped) is not out of position and not allowing the door to close

NOTE: To avoid unintentional operation of the microwave oven, a cooking function cannot be started if the microwave oven door has been closed for about 5 minutes. The word “door” will appear in the display until the door is opened and closed.

Is there power to the microwave? 

Warning - 3 prong power cord.jpg

If the microwave lights will not turn on, when the door is opened,  check to make sure their is power going to the microwave.  Check the following:

  • Verify the power cord is connected to an operational outlet.   If you are not sure whether the outlet is operational, and the outlet is easily accessible, connect a known operating small appliance with similar power cord to the outlet to verify the outlet is operational.
  • Verify the circuit breaker hasn't tripped or blown a fuse. 

 

 

Still need help?

In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.

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