The symptom your product is experiencing is not listed in this guide.
You may refer to your Use & Care Guide for Troubleshooting. If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
If you believe your product is in warranty, please contact us at 1-800-JENN-AIR (536-6247).
If you believe your product is out of warranty, service is not available for your countertop microwave. The cost of replacement parts and labor for a repair are often more than the cost of a new microwave. Use the menu above to shop for a new countertop microwave oven.