Is the door spring tension set correctly?
Check the door spring tension prior to installing the dishwasher.
CLICK HERE for more information on checking the door spring tension.
Is the dishwasher level?
Make sure the dishwasher is level. The dishwasher must be supported by the leveling legs and rear wheels and must be flat on the floor.
NOTE: Some models will have four leveling legs.
The dishwasher must also be square in the cabinet. If the tub opening is not square, the door will not seal properly. This is the responsibility of the customer or installer.
CLICK HERE to watch a video on how to level your dishwasher.
Are there items between the door seal and the tub of the dishwasher?
Check that there are no items such as silverware stuck between the door seal on the dishwasher door and the tub of the dishwasher. This will cause the door to not shut or seal properly.
Check both racks for items that may be stuck and protruding. Remove any item that is protruding outside the rack.
Check for large food particles around the door seal. Large items could cause the door to not shut or seal properly.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.