Did you create an account?
Once you have installed the app on your Smartphone or Tablet, you'll need to create an account. This is so we can associate your appliances with you and give you the ability to view and control them remotely. This also allows the app to send you notifications for appliance events, like when a cycle ends or your refrigerator door has been open too long.
When you set up your account in the App, please read and review both Whirlpool's Terms and Conditions, governing the use of this App and Whirlpool's connected appliances, and Whirlpool's Privacy Statement. Both are available to read by clicking on the link at the bottom of the App screen. If you agree to these policies, please click "I agree to the Terms and Conditions and Privacy Statement."
REMINDER: Make sure that you have filled in all required fields
Did you verify the account?
After the account has been created, you will receive a confirmation email at the address used to create your account. It is important that you confirm or verify your account by clicking on the link that is found inside the email.
Is the appliance registered under another account?
Each appliance is only able to be registered to one account. If another member in your household has already registered the appliance from their account, you will not be able to register the appliance to your account.
To move an appliance from one account to another
- Log into the app where the product is registered
- Select the appliance you want to move
- Click on "Preferences"
- Click on "Delete Appliance"
Once the appliance has been deleted from the original account, it can be registered to a new account.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.