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Unable to connect to the app

Possible Solutions

Is the router connected to the Internet?

Check to make sure the refrigerator is connected to the home WiFi router and the WiFi router is connected to the Internet.   To verify the router is connected to the Internet, check other devices that are connected through the same router. Consult the instructions provided with the router for additional information. 

Has the account been properly set up?

If you have already set up your account on the app check the following:

  • Verify the refrigerator has been paired with the account in the app
  • Verify the correct email address, mobile number and notification preferences have been set

If you have not already set up your account:

  • From your mobile device, smartphone, or tablet, go to and follow the instructions to download and instal the Whirlpool® app.
  • Once installed, tap the Whirlpool® app icon to open the app. You will be guided through the steps to set up a user account. The app will make sure to get the necessary personal and home information as well as information about your energy company.

If you need help with your connected appliance, please call .



Still need help?

In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.

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