Is the refrigerator in standby mode?
When the refrigerator is in Standby mode all the indicator lights are OFF. Touch and hold CRUSHED ICE & CUBED ICE together for 3 seconds to see the WiFi icon start blinking, then lights ON solid.
Has the refrigerator ever been connected to the home WiFi router?
If the refrigerator has never been connected to the home WiFi router please see the "Connectivity Setup" section in the Use and Care Guide.
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
How is the signal strength?
Try placing the wireless router closer to the refrigerator. It may be necessary to install a WiFi range extender. Also, check to make sure there is no interference between the refrigerator and the router.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.