Is the ice maker jammed?
Make sure that ice is not jammed in the ejector arm of the ice maker. Remove jammed ice from the ejector arm using only a plastic utensil so the ice maker is not damaged. The ice may jam due to not purging air from the water line.
Has the ice clumped together?
If ice is not dispensed regularly, it may be necessary to empty the ice storage bin and clean the ice delivery chute, the ice storage bin, and the area beneath the storage bin every 2 weeks. If the ice in the storage bin clumps together, break up ice using a plastic utensil and discard.
- Do not use anything sharp to break up the ice. This can cause damage to the ice bin and the dispenser mechanism.
Is the ice dispenser chute clogged?
Humidity causes ice to naturally clump together. Ice particles can build up until the ice dispenser chute becomes blocked. Clean the ice delivery chute and the bottom of the ice storage bin using a warm, damp cloth, and then dry thoroughly.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.