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Possible Solutions

Is the ice maker turned on?Edit section

Verify that the ice maker is turned on. If the water supply is not connected to water supply line turn the ice maker off.  

If the ice maker remains on and not connected to water supply the following could potentially happen:

  • The refrigerator section may be too cold
  • The food in the crisper drawers may freeze

CLICK HERE for more information on how to turn the ice maker on

Are the controls set correctly for the surrounding conditions?Edit section

You may need to adjust the controls to a warmer setting to accommodate the surrounding conditions.  After adjusting the controls check the area again in 24 hours.  Controls are preset at the factory for normal household usage. If refrigerator is being used accordingly, ensure that control is still set at the recommended factory settings; 37 degrees Fahrenheit for the refrigerator and 0 degrees Fahrenheit for the freezer. Refer to the Use & Care Guide for settings.

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

 

 

Still need help?

In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.

 

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