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Jenn-Air

Both Compartments

 Possible Solutions

Is the power supply connected correctly?

Make sure the power cord is plugged into a 3 prong outlet. A 115 Volt, 60 Hz., AC only 15- or 20-amp fused, grounded electrical supply is required.

  • It is recommended that a separate circuit serving only your ice refrigerator is provided.
  • Use an outlet that cannot be turned off by a switch.
  • Do not use an extension cord.
  • Check the outlet. If you are unaware if it's working, plug in a household lamp, or other small appliance to verify that the outlet is working.

Has the check circuit breaker or household fuse blown or tripped?

  • Check to see if a household circuit breaker or Ground Fault Circuit Interrupt (GFCI) outlet has tripped. If so, reset the circuit breaker or Ground Fault Circuit Interrupt. 
  • If the refrigerator is on a fuse box, check to see if a fuse has blown and replace it, if necessary. If the problem continues, call an electrician. 

Is the refrigerator turned On?

If the Refrigerator is not cooling properly, check to make sure the Refrigerator is turned on. Some Refrigerators need to be manually turned back on after a power outage or power surge. The Refrigerator could also accidentally be turned off during routine cleaning.

For Information on how to turn the Refrigerator Off and On, please see your Use and Care Guide for specific information on your model.  

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

Are the controls set correctly for the surrounding conditions? 

Temperature controls are preset at the factory to the "mid setting" which should be correct for normal household use. The controls are set correctly when beverages are as cold as you would like.

  • If you need to adjust the temperature, wait at least 24 hours between adjustments and then recheck the temperature. 
  • To make the Refrigerator colder, adjust the control to the next higher setting. To make the Refrigerator less cold, adjust the control to the next lower setting. 
  • Repeat this process until the desired temperature is reached

NOTE: Since control panels vary by Refrigerator type, please see your Use and Care Guide for specific information on your model.

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

Is the refrigerator located next to a heat source?

It is recommended that you do not install the refrigerator near an oven, radiator, or other heat source. Doing may cause the refrigerator to not cool properly. For best performance, do not install the refrigerator behind a cabinet door or block the base grille.

CLICK HERE for more information on proper location requirements

Is the refrigerator in "showroom" or "demo" mode?

This mode (on some models) is used only when the refrigerator is on display in a retail store. The interior lights will turn on but the refrigerator and freezer sections will not cool.  

If you unintentionally turn on Showroom mode, the word “Showroom” will light up on the display (on some models).  The sequence for exiting showroom mode varies by model, so please refer to your Use and Care Guide.  

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

 

 

Still need help?

In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.

 

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