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Jenn-Air

Odors or Smells

Possible Solutions

Are you smelling gas odors?

It is normal to sometimes smell a slight odor of gas when using the cooktop. 

If you smell gas when not using the cooktop, check to be sure that none of the surface burners has accidentally been turned on.

If you smell gas and have checked to make sure that no surface burner has accidentally been turned on:

  • Do not try to light any appliance
  • Do not touch any electrical switch
  • Do not use any phone in your building
  • Immediately call your gas supplier from a neighbor's phone. Follow the gas supplier's instructions.
  • If you cannot reach your gas supplier, call the fire department.

Is the appliance on Natural Gas or LP Gas?

If the flames are too high or too low, excessively yellow and/or sooting cookware:

  • Ensure the appliance gas supply is correct (LP or Natural gas). These products come from the factory set for Natural gas.
  • Refer to the Installation Instructions to verify that the pressure regulator is installed correctly, the supply line pressure and the gas line pressure is correct.

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

Placement of burner heads and caps

  • All burner caps and burner bases should be properly installed BEFORE operating the cooktop.
  • Check that the correct size head and cap is on the right size burner.
  • Refer to the Use and Care Guide for proper burner head placement details.

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

Has painting or staining in the home occurred recently?

  • Odors from painting or staining can react with the burner flame(s).
  • You may smell an odor when using the cooktop if painting or staining has recently been done. 

 

Still need help?

In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.

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