Is the filter installed correctly?
The "Replace Filter" light will continue to flash if the filter is not installed correctly. Ensure the filter is turned to the locked the position when replacing. If the water filter is not installed correctly it could cause low ice production, no ice production, or thin/small ice cubes.
CLICK HERE for more information on how to properly install the water filter
Is the water filter damaged?
Remove the filter and inspect it for cracks or damage. If the filter is cracked or damaged, replace the filter with a new one. A damaged water filter could cause low ice production, no ice production, or thin/small ice cubes.
To purchase water filters, visit EveryDropWater.com. Their filter selection tool will help you identify the right filter for your refrigerator or icemaker.
Are the o-rings correctly installed on the filter?
Be sure the O-rings are still in place. If the O-rings are damaged or missing replace the filter. If the O-Rings are missing it could cause low ice production, no ice production, or thin/small ice cubes.
Restart the Ice Maker
If the above troubleshooting has not been successful try restarting the Ice Maker. If the Filter indicator remains on after restarting the Ice Maker, service will need to be scheduled.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.