Is the ice maker level?
It is important for the ice maker to be level in order to work properly. Depending upon where you install the ice maker, you may need to make several adjustments to level it. You may also use the leveling legs to lower the height of the ice maker for under counter installations.
CLICK HERE for more information on how to level the ice maker
Is the bin sensor blocked or dirty?
- It is important to make sure that the bin sensor is not blocked by the ice scoop or any other items that may be in the bin.
- We don't recommend storing anything in bin, other than the ice that is produced.
- Check to make sure the sensor is not dirty or has a mineral build up. The sensor can be cleaned with a soft towel and warm soapy water.
What is Max Ice, Fast Ice or Accelerated Ice?
CLICK HERE for more information on how to use the Accelerated Ice feature
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.