NOTE: Whatever the cause of Arcing (a blue flash of light), turn off the oven immediately.
Prolonged arcing can damage the oven and/or the utensil. If caught at once, arcing should not damage the oven. Remove the offending utensil or food from the oven and either substitute a microwave-safe utensil or cook the food by other methods.
Are the utensils microwave safe?
Metal cookware and bakeware, gold, silver, pewter, non-approved meat thermometers, skewers, twist ties, foil liners such as sandwich wrappers, staples, and objects with gold or silver trim or a metallic glaze should not be used in the microwave oven.
Is the rectangular cooking rack being used for only 1-level cooking?
Use the rectangular cooking rack only for 2-level cooking. Always remove the rack after 2-level cooking to prevent damage to the microwave oven.
CLICK HERE for more information on using the rectangular cooking rack
Were vegetables being cooked in the microwave?
When cooking certain vegetables with high mineral content in a microwave, an arcing effect may occur in or on the food itself.
CLICK HERE for more information cooking certain vegetables in the microwave
Was metal or aluminum foil used in the microwave?
Aluminum foil and some metal can be used in the microwave oven. If not used properly, arcing can occur and cause damage to the microwave oven.
CLICK HERE for more information on using metal or aluminum foil
Is there soil buildup in the microwave oven cavity?
Soil build-up on cavity walls, microwave cover, cooking rack supports and area where the door touches the frame can cause arcing.
Refer to the Use & Care manual for complete details on cleaning the microwave.
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.