Are the shelves or racks out of position?
Put the shelves or racks back into their correct position. For additional information see "Shelving" in your "Use and Care Guide".
Do the door gasket(s) seem dirty or sticky?
The gasket(s) needs to be cleaned in order for the lid or door to open and close properly. Dirt and other particles can build up on the gasket surface and can cause resistance. Check the lid gasket regularly to ensure it is clean and free from food particles.
CLICK HERE for more information on how to clean the door gaskets.
Is the refrigerator level?
Your refrigerator has four leveling legs. If your refrigerator seems unsteady or you want the door to close more easily, adjust the refrigerator's tilt by following the instructions in your "Use and Care Guide".
If the refrigerator is not level, it could have the following problems:
- Door not properly closing
- Door not properly sealing (moisture build up)
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.