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Yes

 

Are you receiving a strong wireless signal?

Are you getting full bars indicating a strong internet connection? JA wi-fi icon.jpg

NOTE: The signal "bars" can change to white or grey to indicate signal strength. All white indicates the best signal.

  • The icon will only show if Wi-Fi is enabled. 
  • If Wi-Fi is disabled no icon will show at all. 

 

Does another Wi-Fi capable device operate correctly? 

Is your smart phone, or tablet operating correctly? 

  • Take your smart device to the appliance location to verify operation.

If yes, disconnect power from router for 2 minutes, then re-connect power to router, then disconnect power to the appliance for 2 minutes, and reconnect.

If you are not receiving a strong wireless signal (don't have full bars):

  • If  you are not receiving a strong wireless signal, there are a few things you can try:
    • Move your router to a different location in your home
    • Obtain a compatible signal extender, or
    • Contact your Internet Service Provider

For any additional questions, please contact our Customer eXpeience Center at 1-800-JENN-AIR (536-6247).

 

Still need help?

In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.

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