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Remote app not operating, appliance connected


Possible Solutions

Have you set up your user account and registered your appliance on your smart phone app?JA app icon.jpg

  • No, I do not have the app - Download the Jenn-Air Connect application from the App Store™ or on Google Play™

More information may also be found at

Have you verified the settings in the Jenn-Air Connect app for your appliance?

  • Verify the phone number, address, and appliance settings are correct.
  • Verifiy the SAID number.
  • Be sure you have the push notifications activated on your remote app. 
  • You should see this icon  JA connect icon.jpg

Has there been interaction with the appliance after remote start was set?

  • If there has been interaction, such as opening the oven door, after enabling push notifications, remote capability will be lost.
  • Appliance will need to be reset to enable remote capability.

For any additional questions, please contact our Customer eXpeience Center at 1-800-JENN-AIR (536-6247).


Still need help?

In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.

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