Has the drawer been mounted properly on the slides?
CLICK HERE for information on installing the drawer on the slides.
Has the drawer been overloaded?
The weight inside the drawer should not exceed 100 lbs(45 kg).
Is the drawer load uneven?
Redistribute the food to evenly balance the weight.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.