Skip to main content
Jenn-Air

Connection Error - Error Message

"Connection Error" Error Message for Jenn-Air Appliances

If you have received a "Connection Error" error message, while trying to connect your Jenn-Air appliance, it means your appliance failed to connect to the Jenn-Air cloud.  

Troubleshooting

  1. Is the home router connected to the internet? Using your mobile device, confirm by searching for something via a web page.  Ensure your mobile device is only connected to your home router (cellular turned off).  If the page you are searching for doesn't display, try resetting your router. If you continue to have issues contact your internet provider. 

  2. Reboot the system.  Sometimes cycling power to the appliance will refresh the system and allow for connection.  To cycle power; unplug the appliance or disconnect power at the circuit breaker for 5 minutes.  Reconnect power to the appliance and try connecting again. CLICK HERE for the step by step instruction for connecting your appliance. 

  3. Try a new connection method.  If you were unable to connect via the mobile app, try using one of these alternate connection methods.  CLICK HERE for directions

  4. Give it time. The Jenn-Air cloud could be delayed in setting up your new appliance. Wait 10-15 minutes and try adding the appliance again. If you continue to have issues the Jenn-Air cloud may be temporarily down for maintenance. Wait 2 - 4 hours and try adding the appliance again. CLICK HERE for the step by step instruction for connecting your appliance. 

  5. Is your security set too high? If the firewall setting on your home router is too restrictive, the appliance may not be able to communicate through the router to the internet. Call Jenn-Air to get details on what needs to be changed. 

 

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

 

Need additional help?

If you need additional help with your connected appliances please contact us at  .​​​​

 

  • Was this article helpful?