"Unable to Connect" Error Message for Jenn-Air Appliances
If you have received an "Unable to Connect" error message, while trying to connect your Jenn-Air appliance, it means your appliance failed to connect to your home router. This is normally caused by an incorrectly entered passphrase or password.
- An old passphrase/password was used
- Forgot to include: capitalization, special and/or numerical character
- Incorrectly entered passphrase/password
How to check:
You can easily check to make sure you are using the correct password by following the steps below:
- Ensure mobile device is connected to your home router
- Access the network settings, on your mobile device
- "Unhide" or "Show" the passphrase/password
Once you have verified you are using the correct passphrase/password try re-connecting your Jenn-Air appliance.
NOTE: Accessing network settings and passphrase/passwords, on your mobile device, will vary by manufacture, so we recommend referring to your mobile device manufacturer's user guide for specific instructions.
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Need additional help?
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