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C82 - Electric Cooktop

Possible Solutions

Is the correct cookware being used?

  • Pan/pot is not the right size.
  • Pan/Pot is empty or dry.

Pan/pot size, material and positioning are very important to achieve maximum wattage.  Ideal cookware should have a smooth flat bottom, straight sides and a well-fitting lid, and the material should be of medium-to-heavy thickness.

Choose the correct pan/pot size for each surface cooking area.  The diameter of the pan/pot's base should be equal to the size of the surface cooking area.

  • If using a pan/pot smaller than the surface cooking area, the pan/pot should not be less than 1/2 inch (1.3 cm) smaller than the surface cooking area.
  • If using a pan/pot larger than the surface cooking area, the pan/pot should not extend more than 1/2 inch (1.3) cm outside the surface cooking area.

Do not cook with a Pan/Pot that is empty or has boiled dry.

Turn off oven if it is operating.

  • The surface cooking area has overheated and the automatic shutoff was activated. 
  • Wait 5 minutes, for it to cool down, then turn the cooktop back on.
  • Verify cooktop operation.

Reset power to the product:

  • Power unit down by turning off the circuit breaker(s) for one (1) minute.
  • Power unit up by turning on the circuit breaker(s).
  • Monitor the cooktop for one (1) minute to ensure the error code does not display again.
  • Verify cooktop operation.

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

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Still need help? Call or schedule service.

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