Is the control set correctly?
Knob and Touch Pad models:
Turn vent fan knob or rocker switch to LOW, MED(medium) or HIGH, or press the Downdraft Fan pad. Turn vent fan knob or rocker switch to OFF or press the Downdraft Fan Off pad when finished cooking or when the cooktop is not in use.
Electronic Touch Control models:
Touch 3 SPEED once for High mode, twice for Medium mode, or three times for Low mode. A beep will sound each time 3 Speed is touched.
When cooking is completed, touch OFF to turn the downdraft system off, or touch and hold 3 SPEED for approximately 4 seconds to set the downdraft ventilation system to Automatic mode. In Automatic mode, the downdraft ventilation system will shut off automatically after 10 minutes.
Refer to the Owner's Manual for specific information.
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
Has a household fuse blown or has a circuit breaker tripped?
Reset power to the product:
- Power unit down by turning off the circuit breaker(s) for one (1) minute.
- Power unit up by turning on the circuit breaker(s) or replacing the fuse(s).
- Verify product operation.
Note: Do not continue to attempt to operate the product if the circuit breaker or fuse opens again. Disconnect power cord, turn off circuit breaker(s), or remove the fuse(s) that control the appliance.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-800-JENN-AIR (536-6247) or click below to schedule an appointment.