NOTE: If the cooktop has a lockout feature the surface burners will not light during a power failure.
Is the power cord plugged in?
Plug power cord into a grounded, three(3) prong, outlet with a dedicated circuit (120V receptacle for gas cooktops).
Has a household circuit breaker(s) tripped or fuse(s) blown?
- Reset the circuit breaker(s) or replace the fuse(s). If the problem continues, call an electrician.
Has the range been recently installed or re-connected to the gas supply?
Turn on any one of the surface burner knobs to release air from the gas lines.
Is the main gas valve turned ON?
Verify the main gas valve is ON.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-800-JENN-AIR (536-6247) or click below to schedule an appointment.