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Not Operating Correctly - Induction Cooktop

Possible Solutions

NOTE: People with a pacemaker or similar medical device should use care when standing near this induction cooktop while it is on. The electromagnetic field may affect the pacemaker or similar device. Consult your doctor or the manufacturer of the pacemaker or similar medical device for additional information about its effects with electromagnetic fields of the induction cooktop.

Is the Performance Boost function being used?

The performance boost function will operate only one burner at a time on either the left or right cooktop zone.  If both burners on the left side or both on the right are set for Performance Boost, the burner set last will continue at the Performance Boost power level, and the other burner will reset to a lower power level. 

Is the key being pressed correctly?

Ensure that keys are pressed in the correct way.

Click HERE for more information on water on the console shutting off the induction burner.

Is the correct cookware being used? 

Only use pots and pans made from ferromagnetic material which are suitable for use with an induction cooktop.

  • To determine whether a pot is suitable, a magnet may be used to check whether pots are magnetic.
  • The quality and structure of the pot base can alter cooking performance. Some indications for the base's diameter do not correspond to the actual diameter of the ferromagnetic surface. Some pots and pans have only a part of the bottom in a ferromagnetic material, with parts in another material that is not suitable for induction cooking. These areas may heat up at different levels or with lower temperatures. In certain cases, where the bottom is made mainly of non-ferromagnetic materials, the cooktop might not recognize the pan and, therefore, not switch on the cooking zone.

CLICK HERE for additional information on Induction Cookware

Refer below video for Induction Cookware Compatibility

Is the pot the correct size?

To ensure that the cooktop functions properly, use pots of suitable minimum diameter. Always use the cooking zone that best corresponds to the minimum diameter of the bottom of the pot. Place the pot making sure it is well centered on the cooking zone in use. It is recommended not to use pots that exceed the perimeter of the cooking zone in use.

  • Maximum 1/2" overlapping of pots or pans

  • Oversized pans may decrease performance. Minimum diameter of pot/pan base for the different cooking areas is given in below images:


A. 4" (10.2 cm) minimum
B. 6" (15.2 cm) minimum
C. 6 1⁄4" (15.9 cm) minimum

CLICK HERE to watch a video on Proper Cookware Placement.

Is the “Key Lock” Cooktop Lockout set?

To lock the settings and prevent it from being switched on unintentionally, press and hold the “Key Lock” button for 3 seconds. A beep and a warning light above the symbol indicate that this function has been activated. The control panel is locked except for the “ON/OFF” of each cooking zone. To unlock the controls, repeat the activation procedure.

CLICK HERE to watch a video on cooktop lock and the touch sensitivity of cooktop buttons.

Is the cooktop properly ventilated?

The cooktop needs to have proper ventilation for optimal performance.  Poor ventilation can cause:

  • Cooktop overheating and shutting down
  • Longer heating and/or boiling times

 Reference the Installation Instructions for specific venting information. 

Have you reset the power?

  • Power range down by turning off the circuit breaker(s) for one (1) minute.
  • Power range up by turning on the circuit breaker(s).
  • Verify the cooktop operates.

Has the cooktop turned off by itself?

The power off key was unintentionally touched. Press power key again. Reset the cooktop.


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