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"Door" Or "Open/Close" - Error Code - Countertop Microwave

Possible Solutions

If "Door" or "Open/Close" is appearing on the microwave display, there are things you can do to troubleshoot.  If a message about the door appears in the display, the door has been closed for 5 minutes or more without the microwave oven being started. This occurs to avoid unintended starting of the microwave oven. Open and close the door, then begin the cycle.

CLICK HERE for additional information

Is the door icon illuminated?

A new 2-step door-opening feature has been added to some microwaves to help avoid unintended access. When children do not have access to the appliance, there is a disable function if the 2-step functionality is unnecessary. Once you set the cooking time and press the Start button, the Door Lock icon will appear on the display.

To open the microwave, Press the Stop button and then press the door release button. For additional information on this feature, please refer to the Owner's Manual. 


NOTE: Disabling this feature should only be done when the owner is certain children are not present.

  1. After pressing the Stop/Unlock button for 3 seconds, “EA:_0” will show on the display.
  2. After pressing the “+” button, “EA:_1” will show on the display,
  3. Press the Start button to confirm. 

Is the door latch/lock blocked? 

Ensure the door latch is not blocked.  Below are some common items that may prevent the microwave from closing or opening:

  • Packing and/or shipping material
  • Dish or bakeware.  Ensure the dish is the correct size for the microwave, an oversized plate will prevent the door from closing. 
  • Check that the cooking rack (if equipped) is not out of position and not allowing the door to close.

Is the microwave on a level surface?

Place the microwave oven on a flat and level counter, table, shelf, or cart that will not block the opening or closing of the microwave oven door

Does the door contact area need to be cleaned? 

  • Check to make sure there is no soil build-up on the door contact area

CLICK HERE to watch a video on cleaning 

Is the door fully closed? 

  • Remove all packing material from the microwave.   
  • Be sure no packing material is blocking the door lock system.
  • Close the door firmly.
  • Check that the cooking rack (if equipped) is not out of position and not allowing the door to close.


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