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Door Will Not Open - Countertop Microwave

Possible Solutions

Is the door icon illuminated?

A new 2-step door-opening feature has been added to some microwaves to help avoid unintended access. When children do not have access to the appliance, there is a disable function if the 2-step functionality is unnecessary. Once you set the cooking time and press the Start button, the Door Lock icon will appear on the display.

To open the microwave, Press the Stop button and then press the door release button. For additional information on this feature, please refer to the Owner's Manual. 


NOTE: Disabling this feature should only be done when the owner is certain children are not present.

  1. After pressing the Stop/Unlock button for 3 seconds, “EA:_0” will show on the display.
  2. After pressing the “+” button, “EA:_1” will show on the display,
  3. Press the Start button to confirm. 

Was the button pushed?

Ensure the door release button was firmly pushed. 

Is the microwave on a level surface? 

Place the microwave oven on a flat and level counter, table, shelf, or cart that will not block the opening or closing of the microwave oven door.

Is the microwave located on a smooth surface?

If the microwave is located on a smooth or slippery surface, the force of pushing the button may cause the microwave to slide, making it hard to open.  If you notice your microwave moving or sliding while trying to the opening, try placing an anti-slip mat under the feet. 

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