Is the turntable properly installed?
Make sure Turntable is the correct side up and is sitting securely on the turntable support.
The turntable can rotate in either direction to help cook food more evenly. Do not operate the microwave oven without having the turntable in place.
CLICK HERE for more information on installing the microwave turntable
CLICK HERE to watch a video on the turntable
Has all packaging and shipping material been removed?
- Ensure all the protective and shipping materials have been removed from Turntable.
- Remove tape from the hub. Place the support on the oven cavity bottom.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-800-JENN-AIR (536-6247) or click below to schedule an appointment.