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Odors or Smells - Commercial Range

Possible Solutions

Are you smelling gas odors?

It is normal to sometimes smell a slight odor of gas when using the cooktop or oven. 

If you smell gas when not using the cooktop, check to be sure that none of the surface burners has accidentally been turned on.

If you smell gas and have checked to make sure that no surface burner has accidentally been turned on:

  • Turn off the gas supply to the appliance
  • Do not try to light any appliance
  • Do not touch any electrical switch
  • Do not use any phone in your building
  • Immediately call your gas supplier from a neighbor's phone. Follow the gas supplier's instructions.
  • If you cannot reach your gas supplier, call the fire department.

Odors and smoke are normal when the oven is used the first few times or when it is heavily soiled.

IMPORTANT: The health of some birds is extremely sensitive to the fumes given off by the oven. Exposure to the fumes may result in the death of certain birds. Always move birds to another closed and well-ventilated room.

Aluminum Foil on the Oven Bottom

IMPORTANT: To avoid permanent damage to the oven bottom finish, do not line the oven bottom with any type of foil or liner.

Covering the oven bottom of a gas product with aluminum foil can result in improper combustion and cause odors.

For best cooking results, do not cover the entire oven rack with foil because air must be able to move freely and the foil can trap debris causing odors.

Is the appliance on Natural Gas or LP Gas?

If the flames are too high or too low, excessively yellow and/or sooting cookware:

  • Ensure the appliance gas supply is correct (LP or Natural gas). These products come from the factory set for Natural gas.
  • Refer to the Installation Instructions to verify that the pressure regulator is installed correctly, the supply line pressure and the gas line pressure is correct.
  • If gas conversion from natural to LP is needed we recommend having a qualified person perform the task. Examples of a qualified person include: licensed heating personnel, authorized gas company personnel, and authorized service personnel. Failure to do so can result in death, explosion, or fire.

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

Placement of Burner Heads and Caps

  • All burner caps and burner bases should be properly installed BEFORE operating the cooktop.
  • Check that the correct size head and cap are on the right size burner.
  • If the burner cap is installed correctly it will be secure in place and will have little movement. 
  • Refer to the Owner's Manual for proper burner head placement details.

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

Has painting or staining in the home occurred recently?

  • Odors from painting or staining can react with the burner flame(s).
  • You may smell an odor when using the cooktop if painting or staining has recently been done. 

Still need help? Contact us or schedule service.

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