Are you having password issues with your mobile app?
If you have forgotten the password used when setting up your Jenn-Air mobile app account, please follow the steps below:
- Open the Jenn-Air mobile app.
- Under the password field, select "FORGOT?".
- Enter your email address.
- Select "OK".
- Open the confirmation email from email@example.com and follow the instructions. Please check your spam folder if you are having trying trouble locating the email.
- Open Jenn-Air mobile app and log in with the new passcode.
Reminder: Your password is case sensitive.
NOTE: Jenn-Air website and Jenn-Air mobile app are separate entities.
What if I forgot the email address I used for my account?
- Search your email accounts for the confirmation email. Search for emails containing: firstname.lastname@example.org.
- Once you have located your confirmation email, that's the account used to register the mobile app.
- If you are still having trouble call customer service for assistance.
How do I Reset Password?
If you want to reset your password, follow the steps "Forgot Password" above or you can log in into the Jenn-Air mobile app and proceed with the following steps:
- Login to the Jenn-Air mobile app.
- Select the "Tools" icon (the top right corner).
- Select "Account Settings".
- Select "Reset Password".
- Type in your current password and new password. Use between 8-60 alphanumeric characters with at least 1 number, one capital letter, and one lowercase letter.
- Select "Save".
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