Clean the cooktop touch control panel thoroughly.
This is indicating that one or more keys are permanently pressed.
- Make sure the cooktop controls are OFF.
- Remove any objects left on the control area, and/or wipe any debris from the control panel surface.
- Clean the cooktop touch control panel thoroughly.
Reset power to the product:
- Power unit down by turning off the circuit breaker(s) for one (1) minute.
- Power unit up by turning on the circuit breaker(s).
- Monitor the cooktop for one (1) minute to ensure the error code does not display again.
- Verify cooktop operation.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-800-JENN-AIR (536-6247) or click below to schedule an appointment.