Schedule service if the oven door lock latch is preventing the door from closing:
Open the oven door. Look at the top front of the oven frame above the gasket to verify the lock latch arm is not bent/bowed up or down preventing the door from closing. See picture of normal latch position below:
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-800-JENN-AIR (536-6247) or click below to schedule an appointment.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.