Skip to main content

Damage to Metallic Decorations on China - Dishwasher

Possible Solution

Is the water turned on? 

The water supply must be completely open to wash and rinse the dishes properly.

Why is there damage to my metallic dishes?

Dishwasher chemistry and temperature generally do not impact metallic decorations like gold/silver rims. Most often the problem is associated with mechanical wear and tear from contact from handling.

Try to prevent any metallic surfaces from touching during loading/unloading or while in the racks. Consider placing cups on top of the rack tines to avoid rims from rubbing against the rack. Take care not to slide cups on a cupboard or drawer bottoms when storing because once the metallic decoration has been damaged or removed, it cannot be replaced. 

 

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

United States
 

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

United States
 

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

 

Manuals & Service

1/2

Product Manuals & Literature

Use your model number to locate resources like product manuals and documents to help with installing, using and troubleshooting your appliances.

Schedule Service

Need to schedule a service call? Simply choose your preferred date and time, and we'll confirm your appointment promptly.

Customer Service

Have questions or need assistance? Our dedicated customer service team is ready to help! Contact us via phone or email, or live chat.


1-800-JENN-AIR (536-6247)

  • Was this article helpful?