Skip to main content

Not Dispensing Ice - Built-In Refrigerator

Possible Solutions

Is the ice maker jammed?

Make sure that ice is not jammed in the ejector arm of the ice maker. Remove jammed ice from the ejector's arm using only a plastic utensil, so the ice maker is not damaged. The ice may jam due to not purging air from the waterline. 

Is the ice bin installed correctly?

If your refrigerator has an in the door ice making system (external dispenser), ensure the ice bin is fully snapped into place.  If the ice bin is not seated or installed correctly, it can cause low or no ice production.  Please see your Owner's Manual for specific instructions on installing the ice bin. 

Has the ice clumped together?

If ice is not dispensed regularly, it may be necessary to empty the ice storage bin and clean the ice delivery chute, the ice storage bin, and the area beneath the storage bin every two weeks. If the ice in the storage bin clumps together, break up ice using a plastic utensil and discard.

  • Do not use anything sharp to break up the ice. This can cause damage to the ice bin and the dispenser mechanism.

Is the ice dispenser chute clogged?

Humidity causes ice to clump together naturally. Ice particles can build up until the ice dispenser chute becomes blocked. Clean the ice delivery chute and the bottom of the ice storage bin using a warm, damp cloth and then dry thoroughly.

Is the dispenser paddle or pad fully engaged? 

If the dispenser paddle or pad is not fully engaged, the dispenser will not dispense ice and/or water.  Check to make sure the glass is engaging the paddle or switch by firmly press the pad or paddle. 

How to Dispense Water or Ice

  1. Select water or ice on display (Depending on Model). 
  2. Firmly press a sturdy glass against the dispenser paddle.
  3. Remove the glass to stop dispensing.

NOTE:  Please see your Owner's Manuald for specific information on dispensing water and/or ice for your model. 

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

United States
   

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States
 

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

United States
   

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States
 

 

  • Was this article helpful?