Both Compartments are Not Cooling - Built-In Refrigerator

Is the power supply connected correctly?

Make sure the power cord is plugged into a 3 prong outlet. A 115 Volt, 60 Hz., AC only 15- or 20-amp fused, grounded electrical supply is required.

• It is recommended that a separate circuit serving only your ice refrigerator is provided.
• Use an outlet that cannot be turned off by a switch.
• Do not use an extension cord.
• Check the outlet. If you are unaware if it's working, plug in a household lamp, or other small appliance to verify that the outlet is working.

Has the check circuit breaker or a household fuse blown or tripped?

• Check to see if a household circuit breaker or Ground Fault Circuit Interrupt (GFCI) outlet has tripped. If so, reset the circuit breaker or Ground Fault Circuit Interrupt. 
• If the refrigerator is on a fuse box, check to see if a fuse has blown and replace it, if necessary. If the problem continues, call an electrician. 

Is the Refrigerator turned "On"?

If the Refrigerator is not cooling properly, check to make sure the Refrigerator is turned on. Some Refrigerators need to be manually turned back on after a power outage or power surge. The Refrigerator could also accidentally be turned off during routine cleaning.

For Information on how to turn the Refrigerator Off and On, please see your Owner's Manual for specific information on your model.  

Are the controls set correctly for the surrounding conditions?

Temperature controls are preset at the factory to the "mid setting" which should be correct for normal household use. The controls are set correctly when beverages are as cold as you would like.

• If you need to adjust the temperature, wait at least 24 hours between adjustments and then recheck the temperature. 
• To make the Refrigerator colder, adjust the control to the next higher setting. To make the Refrigerator less cold, adjust the control to the next lower setting. 
• Repeat this process until the desired temperature is reached

NOTE: Since control panels vary by Refrigerator type, please see your Owner's Manual for specific information on your model.