Do you have the correct water pressure?
Thin or hollow ice cubes are likely due to low water pressure.
CLICK HERE for more information on getting the correct water pressure.
Are you using a reverse-osmosis system?
Connecting a refrigerator to a reverse-osmosis system could also lower the water pressure to the refrigerator, which will result in thin ice cubes or low ice production.
CLICK HERE for more information on using a reverse-osmosis system.
If you still have questions regarding your water pressure, call a licensed, qualified plumber.
Does your water filter need to be replaced?
A clogged or incorrectly installed water filter will reduce the water flow to the ice maker, which will result in thin ice cubes or low ice production. If the refrigerator has a water dispenser, check for a problem with the filter by doing the following:
- Dispense water using the water dispenser and note the amount of water flow.
- Remove the filter. The filter is located either in the base grille or inside the refrigerator compartment.
- Dispense water with the filter removed. If the water flow noticeably increases, the filter is either clogged or incorrectly installed. A clogged filter will need to be replaced in order to correct the low flow.
Was the water system flushed after filter installation or replacement?
Flushing the system is needed every time the filter is changed or once the refrigerator is installed to the water supply line for the first time. The air in the water system may cause dripping at the dispenser or small/hollow ice cubes.
CLICK HERE for more information on how to flush the water system.
CLICK HERE to watch a video on how to flush the water system
Is the water filter installed correctly?
If the water filter is incorrectly installed it can reduce the water flow to the ice maker, which will cause thin ice cubes or low ice production.
CLICK HERE for additional information on how to install your water filter.
NOTE: If your water filter is located below the crisper drawer, make sure the water filter is locked into place and the arrows are aligned.
Is the water filter damaged?
- Remove the filter and inspect it for cracks or damage.
- If the filter is cracked or damaged, replace the filter with a new one.
Are the o-rings correctly installed on the filter?
- Be sure the O-rings are still in place.
- If the O-rings are damaged or missing, replace the filter.
Is your filter marked with Whirlpool or EveryDropTM?
Filters with our Whirlpool or EveryDropTM are Certified Genuine Parts. Please note that the use of of a Certified Genuine filter is recommended for maximum refrigerator performance.
To purchase water filters, visit EveryDropWater.com. Their filter selection tool will help you identify the right filter for your refrigerator or icemaker.