Not Dispensing Water - Refrigerator

Is the Control Lock activated?

The water dispenser can be turned off for easy cleaning or to avoid unintentional dispensing by small children and pets. It simply deactivates the dispenser controls and pad.

CLICK HERE for more information on how to use the control lock function

Was the water filter recently replaced? 

If the water filter was just replaced or installed, ensure the filter was installed correctly.  If the water filter is not seated properly, it can cause; no or low ice production and water not dispensing properly.  Try removing the water filter and re-installing it. 

CLICK HERE for information on how to replace the water filter

Is the water line connected to a water supply and turned on? 

Make sure the water supply is properly connected to a cold water supply and the water shutoff valve is fully opened. 

Check to make sure there are no kinks in the water supply line. A kink in the line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.

Is there a kink in the water supply line?

A kink in the water source line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.

Does your water filter need to be replaced?

It is recommended that the water filter be replaced every six months when the indicator light comes on or as needed.  A clogged water filter can cause several issues, including low or no ice production.  Replacing your water filter will also help reduce the number of containments in the water supply. 

Do you have the correct water pressure?

Hollow or thin ice cubes along with slow or no water dispensing are likely due to low water pressure.  

Connecting a refrigerator to a reverse-osmosis system could also lower the water pressure to the refrigerator, which will result in thin ice cubes, low ice production or decreased amount of water being dispensed. 

CLICK HERE for more information on using a reverse-osmosis system.

CLICK HERE for more information on getting the correct water pressure. 

Is the dispenser paddle or pad fully engaged? 

If the dispenser paddle or pad is not fully engaged, the dispenser will not dispense ice and/or water.  Check to make sure the glass is engaging the paddle or switch by firmly press the pad or paddle. 

How to Dispense Water or Ice

1. Select water or ice on the display (Depending on Model). 
2. Firmly press a sturdy glass against the dispenser paddle.
3. Remove the glass to stop dispensing.

NOTE:  Please see your Owner's Manual for specific information on dispensing water and/or ice for your model.