Ice Maker Not Making Ice - Column

Is the ice maker turned on?

Check to make sure the ice maker is turned "on".  If "Ice Maker Off" is illuminated, the ice maker is not turned on.  Press the button to resume normal ice maker production. 

Is the water line connected to a water supply and turned on?

Make sure the water supply is properly connected to a cold water supply and the water shutoff valve is fully opened.

Do you have the correct water pressure?

No or low ice production could be a sign of no or low water pressure.  Connecting a freezer to a reverse-osmosis system could also lower the water pressure.

CLICK HERE for more information on getting the correct water pressure.

CLICK HERE for more information on using a reverse-osmosis system.

Is the column in showroom or demo mode?

This mode is used when the refrigerator or freezer is on display, in a retail store, or if you want to turn the cooling off and deactivate all other functions except interior lighting. In this mode, the control panel will respond to most commands but will not execute them.  If you unintentionally turn on Showroom mode, the word “Showroom” will light up on display. 

To activate showroom mode, press and hold top and bottom zone icons simultaneously for 3 seconds. To deactivate the showroom mode, press and hold top and bottom zone icons simultaneously for 3 seconds.