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Particles in Water - Cloudy Water - Columns

Possible Solutions

How is the water quality?

The quality of your ice and water will be only as good as the quality of the water supplied to your ice maker or water dispenser. Avoid connecting the ice maker to a softened water supply. Water softener chemicals (such as salt) can damage parts of the ice maker and lead to poor quality ice. If a softened water supply cannot be avoided, make sure the water softener is operating properly and is well-maintained.

Is the correct water supply line installed?

Verify that you are using one of the recommended water supply lines:

  • Copper Water Supply Line
  • A Water Supply Line purchased from Jenn-Air

Depending on the household water supply properties and the type of supply line used by the consumer, properties in the water may cause different types of supply lines to react in different ways; this has the potential to result in bad odor, taste or particles in the refrigeration's water and ice systems.

Does your water filter need to be replaced?

It is recommended that the water filter be replaced every 6 months when the indicator light comes on,  or as needed.  A clogged water filter can cause several issues including particles in the water.  Replacing your water filter regularly will help reduce the number of containments in the water supply. 

CLICK HERE for water filter installation instructions

To purchase water filters, visit EveryDropWater.com. Their filter selection tool will help you identify the right filter for your refrigerator or icemaker.

Was the water system flushed after filter installation or replacement?

Flushing the system is needed every time the filter is changed or once the refrigerator is installed to the water supply line for the first time.  The air in the water system may cause dripping at the dispenser, small/hollow ice cubes or a cloudy appearance in the water quality. 

CLICK HERE for more information on how to flush the water system.

CLICK HERE to watch a video on how to flush the water system

Is your filter marked with Whirlpool or EveryDropTM?

Filters with Whirlpool or EveryDropTM are Certified Genuine Parts. Please note that the use of a Certified Genuine filter is recommended for maximum refrigerator performance.

To purchase water filters, visit EveryDropWater.com. Their filter selection tool will help you identify the right filter for your refrigerator or icemaker.

 

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