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Not Making Ice - Powering On - Ice Maker

Possible Solutions

Does the ice maker need to be cleaned?

The ice-making system and the air-cooled condenser need to be cleaned regularly for the ice maker to operate at peak efficiency and to avoid premature failure of system components. It is recommended that you clean the ice Maker when the "Cleaning Needed" or  "Cleaning Cycle" button is illuminated, after 9 months or if ice production has decreased significantly.  

What do you need to clean the ice maker? 

You will need to use one 16-ounce (473 mL) bottle of approved ice maker cleaner.  We recommend using the Affresh® Ice Machine Cleaner part number W11179302.

Affresh Cleaner.jpg

Is the condenser dirty?

A dirty or clogged condenser can cause the following issues:

  • Obstructs proper airflow
  • Reduces ice making capacity to little or no ice production
  • Causes higher-than-recommended operating temperatures which may lead to component failure

The ice-making system and the air-cooled condenser need to be cleaned regularly for the ice maker to operate at peak efficiency and to avoid premature failure of system components.

Is the drain hose kinked?

Check to make sure the drain hose is not kinked.  A kinked hose can cause low ice production, no ice production and can also cause no power or intermittent power to the ice maker.  If the drain hose is twisted or kinked, straighten out the line and restore power to the ice maker.  If the ice maker required removal from a cabinet, to check the drain hose, take extra precaution when sliding it back in, ensuring the drain line does not re-kink. 

CLICK HERE for additional information

Does the water filter need to be changed?

We recommend replacing the filter every 9 months or when the ice making rate starts to decrease.  The "Replace Filter" light only comes on after 9 months or 2000 gallons of water use. Customers with very hard water may need to replace their filters before these counts are reached.

CLICK HERE for more information on how to properly install the water filter


Is the water filter in the locked position?

If the water filter is not installed correctly into the housing, the ice maker will not produce ice. 

Is the drain cap on correctly?

The drain cap needs to fit securely onto the water pan to produce optimal ice.  If the drain cap is loose; thin ice, no ice production may occur.

To check the drain cap: Unscrew the drain cap from the bottom of the water pan located inside the storage bin. Allow water to drain completely. Replace drain cap. See the illustration below.

Is your Water Filter branded Jenn-Air or EveryDropTM?

Water Filters branded Jenn-Air or EveryDropTM are Certified Genuine Parts (CGP). Please note that the use of a CGP filter is recommended for maximum refrigerator performance.


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