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Making Too Much Ice - Freestanding Ice Maker

Possible Solutions

Is the ice maker level?

It is important for the ice maker to be level in order to work properly. Depending upon where you install the ice maker, you may need to make several adjustments to level it. You may also use the leveling legs to lower the height of the ice maker for under counter installations.

CLICK HERE for more information on how to level the ice maker 

Is the bin sensor blocked or dirty?

  • It is important to make sure that the bin sensor is not blocked by the ice scoop or any other items that may be in the bin. 
  • We don't recommend storing anything in the bin, other than the ice that is produced.
  • Check to make sure the sensor is not dirty or has a mineral build-up. The sensor can be cleaned with a soft towel and warm soapy water. 
  • Ensure the sensor is properly connected (screw is secure) and is in the correct location, see picture below.  If the sensor is not in the correct location is can cause over or under ice production. 

CLICK HERE for additional information

What is Max Ice, Fast Ice or Accelerated Ice?

Select the accelerated ice production feature when you have an upcoming need for a large amount of ice and the ice bin is low or empty.  Max Ice, Fast Ice or Accelerated Ice mode will produce a greater quantity of ice in a 24-hour period

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

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Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

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Still need help? Call or schedule service.

You may need assistance from a qualified technician. Call 1-800-JENN-AIR (536-6247) or click below to schedule an appointment.

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